Symfony Profiler

SELECT
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  t0.timezone AS timezone_10,
  t0.timeformat AS timeformat_11
FROM
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WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = 'knowledgebase' LIMIT 1;

INSERT INTO uv_ticket (
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  is_starred, is_trashed, is_agent_viewed,
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  type_id, customer_id, agent_id, group_id,
  subGroup_id
)
VALUES
  (
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
    ?, ?, ?, ?
  )

INSERT INTO uv_ticket (source, mailbox_email, subject, reference_ids, is_new, is_replied, is_reply_enabled, is_starred, is_trashed, is_agent_viewed, is_customer_viewed, created_at, updated_at, status_id, priority_id, type_id, customer_id, agent_id, group_id, subGroup_id) VALUES ('website', NULL, 'Vehicle Defect - M303 - FJ23BBX', NULL, 1, 0, 1, 0, 0, 0, 0, '2025-07-30 20:35:19', '2025-07-30 20:35:19', 1, 1, 7, 699, NULL, NULL, NULL);

SELECT
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  t0.brand_color AS brand_color_3,
  t0.page_background_color AS page_background_color_4,
  t0.header_background_color AS header_background_color_5,
  t0.link_color AS link_color_6,
  t0.article_text_color AS article_text_color_7,
  t0.ticket_create_option AS ticket_create_option_8,
  t0.site_description AS site_description_9,
  t0.meta_description AS meta_description_10,
  t0.meta_keywords AS meta_keywords_11,
  t0.homepage_content AS homepage_content_12,
  t0.white_list AS white_list_13,
  t0.black_list AS black_list_14,
  t0.created_at AS created_at_15,
  t0.updated_at AS updated_at_16,
  t0.broadcast_message AS broadcast_message_17,
  t0.disable_customer_login AS disable_customer_login_18,
  t0.script AS script_19,
  t0.custom_css AS custom_css_20,
  t0.is_active AS is_active_21,
  t0.header_links AS header_links_22,
  t0.footer_links AS footer_links_23,
  t0.banner_background_color AS banner_background_color_24,
  t0.link_hover_color AS link_hover_color_25,
  t0.login_required_to_create AS login_required_to_create_26,
  t0.remove_customer_login_button AS remove_customer_login_button_27,
  t0.remove_branding_content AS remove_branding_content_28,
  t0.website AS website_29
FROM
  uv_website_knowledgebase t0
WHERE
  t0.website = ?
  AND t0.status = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.status AS status_2, t0.brand_color AS brand_color_3, t0.page_background_color AS page_background_color_4, t0.header_background_color AS header_background_color_5, t0.link_color AS link_color_6, t0.article_text_color AS article_text_color_7, t0.ticket_create_option AS ticket_create_option_8, t0.site_description AS site_description_9, t0.meta_description AS meta_description_10, t0.meta_keywords AS meta_keywords_11, t0.homepage_content AS homepage_content_12, t0.white_list AS white_list_13, t0.black_list AS black_list_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.broadcast_message AS broadcast_message_17, t0.disable_customer_login AS disable_customer_login_18, t0.script AS script_19, t0.custom_css AS custom_css_20, t0.is_active AS is_active_21, t0.header_links AS header_links_22, t0.footer_links AS footer_links_23, t0.banner_background_color AS banner_background_color_24, t0.link_hover_color AS link_hover_color_25, t0.login_required_to_create AS login_required_to_create_26, t0.remove_customer_login_button AS remove_customer_login_button_27, t0.remove_branding_content AS remove_branding_content_28, t0.website AS website_29 FROM uv_website_knowledgebase t0 WHERE t0.website = 2 AND t0.status = 1 LIMIT 1;

"COMMIT"

"COMMIT";

SELECT
  u0_.id AS id_0,
  u0_.name AS name_1,
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  u0_.status AS status_7,
  u0_.date_added AS date_added_8,
  u0_.date_updated AS date_updated_9
FROM
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  LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id
WHERE
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  AND u0_.is_predefind = ?
  AND u1_.event = ?
ORDER BY
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SELECT u0_.id AS id_0, u0_.name AS name_1, u0_.description AS description_2, u0_.conditions AS conditions_3, u0_.actions AS actions_4, u0_.sort_order AS sort_order_5, u0_.is_predefind AS is_predefind_6, u0_.status AS status_7, u0_.date_added AS date_added_8, u0_.date_updated AS date_updated_9 FROM uv_workflow u0_ LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id WHERE u0_.status = 1 AND u0_.is_predefind = 1 AND u1_.event = 'uvdesk.ticket.created' ORDER BY u0_.sort_order ASC;

SELECT
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  t0.email AS email_2,
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  t0.password AS password_4,
  t0.first_name AS first_name_5,
  t0.last_name AS last_name_6,
  t0.is_enabled AS is_enabled_7,
  t0.verification_code AS verification_code_8,
  t0.timezone AS timezone_9,
  t0.timeformat AS timeformat_10
FROM
  uv_user t0
WHERE
  t0.email = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10 FROM uv_user t0 WHERE t0.email = 'evekaty2002@hotmail.com' LIMIT 1;

INSERT INTO agent_activity (
  agent_name, customer_name, thread_type,
  created_at, agent_id, ticket_id
)
VALUES
  (?, ?, ?, ?, ?, ?)

INSERT INTO agent_activity (agent_name, customer_name, thread_type, created_at, agent_id, ticket_id) VALUES ('agent', 'Katie Eve', 'create', '2025-07-30 20:35:20', 699, 6004);

SELECT
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  u0_.ticket_id AS ticket_id_16,
  u0_.user_id AS user_id_17
FROM
  uv_thread u0_
WHERE
  u0_.ticket_id = ?
ORDER BY
  u0_.id DESC
LIMIT
  1

SELECT u0_.id AS id_0, u0_.source AS source_1, u0_.message_id AS message_id_2, u0_.thread_type AS thread_type_3, u0_.created_by AS created_by_4, u0_.cc AS cc_5, u0_.bcc AS bcc_6, u0_.reply_to AS reply_to_7, u0_.delivery_status AS delivery_status_8, u0_.is_locked AS is_locked_9, u0_.is_bookmarked AS is_bookmarked_10, u0_.message AS message_11, u0_.created_at AS created_at_12, u0_.updated_at AS updated_at_13, u0_.agent_viewed_at AS agent_viewed_at_14, u0_.customer_viewed_at AS customer_viewed_at_15, u0_.ticket_id AS ticket_id_16, u0_.user_id AS user_id_17 FROM uv_thread u0_ WHERE u0_.ticket_id = 6004 ORDER BY u0_.id DESC LIMIT 1;

INSERT INTO uv_thread (
  source, message_id, thread_type, created_by,
  cc, bcc, reply_to, delivery_status,
  is_locked, is_bookmarked, message,
  created_at, updated_at, agent_viewed_at,
  customer_viewed_at, ticket_id, user_id
)
VALUES
  (
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
    ?
  )

INSERT INTO uv_thread (source, message_id, thread_type, created_by, cc, bcc, reply_to, delivery_status, is_locked, is_bookmarked, message, created_at, updated_at, agent_viewed_at, customer_viewed_at, ticket_id, user_id) VALUES ('website', '<t6c87ga7l5tlolos0xxq@gmail.com>', 'create', 'customer', 'N;', 'N;', 'N;', NULL, 0, 0, '
Subject - Vehicle Defect - M303 - FJ23BBX.


Reported By - Katie Eve(0850)
Grade - Ambulance Care Assistant (ACA)
Phone Number - 07907339474
Email Address - evekaty2002@hotmail.com
Base - Winchester

VOR Status - No 
Defects - 1st and 2nd front facing seats are extremely stiff to turn around. The 1st seat won’t stay in position and keeps reclining back and then slamming forwards.
	New Damages - None

Additional Details
Current Mileage - 57038
Involved In Accident - No
Broken Down - No
Patient(s) On Board - No
Vehicle Recovered - No - Not required
Safety Inspection in last 6 weeks - Yes
Time Back On Road - ??', '2025-07-30 20:35:20', '2025-07-30 20:35:20', NULL, NULL, 6004, 699);

SELECT
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  t0.code AS code_2,
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  t0.sort_order AS sort_order_5
FROM
  uv_ticket_status t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4, t0.sort_order AS sort_order_5 FROM uv_ticket_status t0 WHERE t0.code = 'open' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
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  t0.is_predefined AS is_predefined_6,
  t0.user_id AS user_id_7
FROM
  uv_email_templates t0
WHERE
  t0.id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.subject AS subject_3, t0.message AS message_4, t0.template_type AS template_type_5, t0.is_predefined AS is_predefined_6, t0.user_id AS user_id_7 FROM uv_email_templates t0 WHERE t0.id = '3' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
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  t0.designation AS designation_5,
  t0.signature AS signature_6,
  t0.profile_image_path AS profile_image_path_7,
  t0.created_at AS created_at_8,
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  t0.is_active AS is_active_10,
  t0.is_verified AS is_verified_11,
  t0.is_starred AS is_starred_12,
  t0.ticket_access_level AS ticket_access_level_13,
  t0.user_id AS user_id_14,
  t0.supportRole_id AS supportRole_id_15
FROM
  uv_user_instance t0
WHERE
  t0.user_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.is_verified AS is_verified_11, t0.is_starred AS is_starred_12, t0.ticket_access_level AS ticket_access_level_13, t0.user_id AS user_id_14, t0.supportRole_id AS supportRole_id_15 FROM uv_user_instance t0 WHERE t0.user_id = 699;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.color_code AS color_code_4
FROM
  uv_ticket_priority t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4 FROM uv_ticket_priority t0 WHERE t0.code = 'low' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.site_key AS site_key_2,
  t0.secret_key AS secret_key_3,
  t0.is_active AS is_active_4
FROM
  recaptcha t0
WHERE
  t0.id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.site_key AS site_key_2, t0.secret_key AS secret_key_3, t0.is_active AS is_active_4 FROM recaptcha t0 WHERE t0.id = 1 LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3
FROM
  uv_support_role t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = 'ROLE_CUSTOMER' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.is_active AS is_active_4
FROM
  uv_ticket_type t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.is_active AS is_active_4 FROM uv_ticket_type t0 WHERE t0.id = '7';

UPDATE
  uv_ticket
SET
  reference_ids = ?,
  is_replied = ?,
  updated_at = ?
WHERE
  id = ?

UPDATE uv_ticket SET reference_ids = ' <t6c87ga7l5tlolos0xxq@gmail.com>', is_replied = 0, updated_at = '2025-07-30 20:35:20' WHERE id = 6004;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
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  t0.created_at AS created_at_4,
  t0.is_active AS is_active_5,
  t0.user_view AS user_view_6
FROM
  uv_support_group t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.name AS name_2, t0.description AS description_3, t0.created_at AS created_at_4, t0.is_active AS is_active_5, t0.user_view AS user_view_6 FROM uv_support_group t0 WHERE t0.id = '2';

SELECT
  u0_.email AS email_0
FROM
  uv_user u0_
WHERE
  u0_.id = ?

SELECT u0_.email AS email_0 FROM uv_user u0_ WHERE u0_.id = '201';

UPDATE
  uv_ticket
SET
  group_id = ?,
  updated_at = ?
WHERE
  id = ?

UPDATE uv_ticket SET group_id = 2, updated_at = '2025-07-30 20:35:20' WHERE id = 6004;

SELECT
  u0_.id AS id_0,
  u0_.code AS code_1,
  u0_.description AS description_2,
  u0_.is_active AS is_active_3
FROM
  uv_ticket_type u0_
WHERE
  u0_.is_active = ?
  AND u0_.id IN (?)
ORDER BY
  u0_.description ASC

SELECT u0_.id AS id_0, u0_.code AS code_1, u0_.description AS description_2, u0_.is_active AS is_active_3 FROM uv_ticket_type u0_ WHERE u0_.is_active = 1 AND u0_.id IN ('7') ORDER BY u0_.description ASC;

SELECT
  t0.id AS id_1,
  t0.status AS status_2,
  t0.brand_color AS brand_color_3,
  t0.page_background_color AS page_background_color_4,
  t0.header_background_color AS header_background_color_5,
  t0.link_color AS link_color_6,
  t0.article_text_color AS article_text_color_7,
  t0.ticket_create_option AS ticket_create_option_8,
  t0.site_description AS site_description_9,
  t0.meta_description AS meta_description_10,
  t0.meta_keywords AS meta_keywords_11,
  t0.homepage_content AS homepage_content_12,
  t0.white_list AS white_list_13,
  t0.black_list AS black_list_14,
  t0.created_at AS created_at_15,
  t0.updated_at AS updated_at_16,
  t0.broadcast_message AS broadcast_message_17,
  t0.disable_customer_login AS disable_customer_login_18,
  t0.script AS script_19,
  t0.custom_css AS custom_css_20,
  t0.is_active AS is_active_21,
  t0.header_links AS header_links_22,
  t0.footer_links AS footer_links_23,
  t0.banner_background_color AS banner_background_color_24,
  t0.link_hover_color AS link_hover_color_25,
  t0.login_required_to_create AS login_required_to_create_26,
  t0.remove_customer_login_button AS remove_customer_login_button_27,
  t0.remove_branding_content AS remove_branding_content_28,
  t0.website AS website_29
FROM
  uv_website_knowledgebase t0
WHERE
  t0.website = ?
  AND t0.is_active = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.status AS status_2, t0.brand_color AS brand_color_3, t0.page_background_color AS page_background_color_4, t0.header_background_color AS header_background_color_5, t0.link_color AS link_color_6, t0.article_text_color AS article_text_color_7, t0.ticket_create_option AS ticket_create_option_8, t0.site_description AS site_description_9, t0.meta_description AS meta_description_10, t0.meta_keywords AS meta_keywords_11, t0.homepage_content AS homepage_content_12, t0.white_list AS white_list_13, t0.black_list AS black_list_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.broadcast_message AS broadcast_message_17, t0.disable_customer_login AS disable_customer_login_18, t0.script AS script_19, t0.custom_css AS custom_css_20, t0.is_active AS is_active_21, t0.header_links AS header_links_22, t0.footer_links AS footer_links_23, t0.banner_background_color AS banner_background_color_24, t0.link_hover_color AS link_hover_color_25, t0.login_required_to_create AS login_required_to_create_26, t0.remove_customer_login_button AS remove_customer_login_button_27, t0.remove_branding_content AS remove_branding_content_28, t0.website AS website_29 FROM uv_website_knowledgebase t0 WHERE t0.website = 2 AND t0.is_active = 1 LIMIT 1;

"START TRANSACTION"

"START TRANSACTION";

SELECT
  u0_.message_id AS message_id_0
FROM
  uv_thread u0_
WHERE
  u0_.created_by = ?
ORDER BY
  u0_.id DESC
LIMIT
  1

SELECT u0_.message_id AS message_id_0 FROM uv_thread u0_ WHERE u0_.created_by = 'agent' ORDER BY u0_.id DESC LIMIT 1;

UPDATE
  uv_ticket
SET
  reference_ids = ?,
  updated_at = ?
WHERE
  id = ?

UPDATE uv_ticket SET reference_ids = ' <t6c87ga7l5tlolos0xxq@gmail.com> <b6df53d1f5c31077ce88841fc25fc41d@45.76.142.238>', updated_at = '2025-07-30 20:35:21' WHERE id = 6004;